Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

To start a return, please contact us at livoraforhome@gmail.com. Return instructions will be provided once your request has been reviewed and approved.

Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at livoraforhome@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

- Gift cards

- Personalized or custom-made products

- Perishable goods

- Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before making a return request.

Exchanges

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order after the return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at livoraforhome@gmail.com.